- Redditor, "This happened to my girlfriend when she was working at an entertainment store. She agreed and as soon as she turned around he yelled 'DON'T YOU DARE WALK AWAY FROM ME!' She was doing this weekly for the two years I worked in that location.”. The lady did it for NO reason. Every person has a terrible customer service story to tell. As always, these are real e-mails from real readers. Fast forward five minutes, and he is cussing and yelling that he still hasn't had anyone help him load his fridge. "I used to work at a grocery store and in our produce section, we have 'reduced produce' which is a little shelf with fruit/vegetables that nobody bought that are still good, but will expire in about two-three days so it's much cheaper. Even if you’re having a rough day or are unhappy with the customer service. A lady was buying a feather boa without a price tag. He single-handedly brought that sign down. While many of the customers featured in this article are humorous; others are incredibly scary and threatening. The exact beginning of the weirdness. They informed me 'there was quite the mess in the toilet cubicle'. Though we wouldn’t say that was the real reason in this case. She messed up and I had to grin and bare it. 9. Customer, crew, manager, and this lady. In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. Customer Service - stories of good and bad service r/ CustomerService. We had to evacuate the whole store. My now husband has spoiled me rotten with thoughtful gifts for both birthdays and Christmases, but nothing beats the Christmas gift I got that night. "Craziest part? After listening to him talk about this for a few minutes, and wishing I could leave and not hear about him and his girlfriend, he then asked me if I wanted to join them for a threesome." I punched the order in, repeated the order to her, and then gave her the total. He tried to come back into the pub a few months later. This obviously prevented families from the ability to go to Target and just buy a Wii. My boss was a kiss-up as usual, but my co-workers and I were pissed! I refunded their drink, and gave him his $2.15 back. Did you ever consider that possibility? We’ve been together for ten years now and are married. since. Guy came in demanding a full refund on a 5-year-old game console which she obviously couldn't do. Only time I have ever attacked someone from behind with no warning." Me: 'Sir, I'm sorry that you feel that way, but I can only sell you two.' "One of four girls was working at the jewelry counter and a customer shoved one of the huge spinning cases that sit on top of the counter right into her back. I told her, she made a huge face, insisted 'that wasn't what the sign said', even though I read it out loud to her! Sign up here to get INSIDER's favorite stories straight to your inbox. "About 15 years ago, I was working at a book store in a mall. I had to run to get the price. So, our manager asked him to leave and he was yelling he was going to file a BBB report. This poor Reddit user sure doesn’t seem to have luck customers, as this was the second story they had about a horrible customer. It’s a wonder how these employees were able to remain professional and courteous when in such strange situations, especially if the customer was insulting them or threatening their wellbeing. It was easy, fun, and pretty simple for the most part. While you think it may be simple to act like a sane, polite person, these examples prove it’s more of a challenge than you may realize, so please strive to be the best customer you can be. I ask her if I can help her. It took several hours to clean and sanitize, and occupied the rest of my night." There is never an excuse for threatening harm against another person, especially for something as dumb as poor customer service. 5. It’s often one extreme or the other when it comes to customer service. There was a long line of people behind him that looked outraged. We rounded up some of the worst, "I used to work at a grocery store in the deli department back in college. Here’s to hoping this customer figured out how to use computers to save her further embarrassment in the future. We was a little dude, and of course it was a big fridge. "You're the customer so you're always right." I was okay and the guy got booted from the store by LP.” Let this be a lesson not to move fridges by yourself! "After about 30 seconds of bleeding, she stands up and holds out her bloody hands, still holding the knife and starts chasing us. She hadn't even spoken to anyone or picked up merchandise, and no one knew her or have seen her since." Reddit user BadgerDancer recalls the story of a drunken customer who left a disgusting mess in the washroom. I call her, 'bloody stump Mary.' When I found a pair of dirty underwear-I called it a day [...] it turns out, he had covered the place in feces while having a one man handshake, and finished off in his pants (which he left for others to clean up). This story proves that working in retail can be downright disgusting. But the guy hadn't bought the battery there! I am serving tables as a seventeen-year-old student in a quite nice restaurant in Belgium. He started to get agitated and so my dad went to go get the owner. Her solution? We’re sure that working in the food industry attracts a variety of strange and disgusting customers. 1. We reviewed the tape to see [what had] happened, no one saw, and we watch the lady walk up, loom around, and just rear back and shove it forward with all her might, then walk away out the door like she didn't see a thing. We hope this customer got the help she needed, and assuming her need to contact the IRS was real, we hope she got eventually got in touch with them. Unicorntentacles shares this story about a crazy customer on Black Friday; “I worked at Best Buy seven years ago as a cashier. Well, WOW Air certainly knows how to make an exit. 0 comments . I ask her if I can help her. Staceface1789 shares this story of their time working at Staples, saying; “I had another customer who was toothless and all around just looked homeless. The mailman would yell at her and tell her it wouldn't be sent, and she was wasting her time. We bolt down the stairs and slam the door shut behind us. She immediately grabs my mangers arm and bites down! We often hear stories about poor customer service experiences, but customers can be just as horrible. Hot. - Redditor Sufiguru1137. Middle of the rush. A lady was buying a feather boa without a price tag. – Shirlena6 (via Reddit) [Read: 20 Types of physical touches and what each ones means] Being a massage therapist is a rewarding yet challenging profession. Well, you're partially correct about that. The number of bad customer stories I have is incredible. Nearly everyone has stories about bad days at work, but people who work in the service industry, especially restaurants and bars, tend to have the worst tales from the front. I told her what it was, and she shrugged. She said, verbatim, 'I'm really sorry that happened ... but why weren't we making sure the soups were properly stocked?'" They're okay, but I don't like fried things. These customer horror stories will make you want to never go to the mall again. He would then throw her envelopes away when she would put up a fight. Reminder: Please blur all personal info before posting screenshots. Then he told me to go and make him something with chicken, get him a refund, and a free beer because he 'didn't like the salmon', but he ate almost the whole thing. I had to run to get the price. It symobilizes a website link url. Unfortunately for him, I was standing not far away, waiting to take her to lunch. At the return counter we stood under a soul-sucking sign that stated in bold letters that if the customer was not satisfied with their purchase FOR ANY REASON we would exchange or refund the price of the item. Like the funny story where persons' dog turned pink after washing it with Tesco's pet shampoo for example. "I was about to leave but the manager on duty asked me to stick around because he spotted a shoplifter. What not to do in public, it makes the employees more frustrated and more likely to not your. Throw her envelopes away when she was talking about to please some people are just idiots plain... Get agitated and so my dad went to go get the owner to... 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